Beyond the Agent

Leaders are under pressure to “build AI agents,” but the real advantage lies in choosing the AI capability that measurably improves outcomes and delivers value. This webinar introduces a practical lens that starts with the type of work needing to be done and maps to the right AI Capability: Search, Chat, Skills, in‑product AI, or Agents.

We’ll contrast where teams default to agents with cases where Search, Chat, Skills, or in‑product AI deliver faster, lower‑risk wins. You’ll see a simple mapping from work type to capability, examples of decision‑support beyond obvious automation, and guidance on when and where workflow orchestration benefits from an agent. You’ll leave with a checklist to choose the right capability for the outcome you care about—and a path to incremental AI wins before investing in agents.