Whether it’s supporting internal employees, responding to an incident, or approving a change, every minute counts for your service teams. However, we know traditional service management platforms come up short of delivering real value to today’s enterprises.
That’s why we commissioned a recent study with Forrester Consulting to calculate the significant value enterprise customers found by switching to Atlassian for service management. They found customers:
• Realize a total return on investment (ROI) of
275% and $9.5M total benefits over a three-year period
• Save $2.3M by replacing their
traditional ITSM solution
• See $2.9M in service desk productivity gains for IT and
business teams
Join Senior Product Marketing Manager for Jira Service Management, Grady Gausman, and Senior Technical Product Marketing Manager, Jennifer Fish, for this webinar to learn more about the study and:
• How customers are cutting costs by switching from a
traditional ITSM solution
• How Jira Service Management improves service desk
productivity with stronger collaboration, visibility, and flow
of work
• How the latest AI features create tangible value
Plus, you'll get a sneak peek at our AI roadmap for ITSM!
Please select your preferred session time below.
That’s why we commissioned a recent study with Forrester Consulting to calculate the significant value enterprise customers found by switching to Atlassian for service management. They found customers:
• Realize a total return on investment (ROI) of
275% and $9.5M total benefits over a three-year period
• Save $2.3M by replacing their
traditional ITSM solution
• See $2.9M in service desk productivity gains for IT and
business teams
Join Senior Product Marketing Manager for Jira Service Management, Grady Gausman, and Senior Technical Product Marketing Manager, Jennifer Fish, for this webinar to learn more about the study and:
• How customers are cutting costs by switching from a
traditional ITSM solution
• How Jira Service Management improves service desk
productivity with stronger collaboration, visibility, and flow
of work
• How the latest AI features create tangible value
Plus, you'll get a sneak peek at our AI roadmap for ITSM!
Please select your preferred session time below.
Presenters
Sushant Koshy
Product Manager, ITSM, Atlassian
Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.
Jennifer Fish
Senior Technical Product Marketing Manager, ITSM
Jennifer Fish is a Senior Technical Product Marketing Manager with a knack for navigating complex IT landscapes. Her expertise shines in implementing IT Service Management systems for diverse clients, from agile startups to multinational corporations. Beyond the tech realm, Jennifer is an adventurer at heart. She explores ocean depths as an avid scuba diver, savors the nuances of fine wines, and coaches a girls' running team, where she inspires young athletes with her love for fitness and teamwork.
Grady Gausman
Senior Product Marketing Manager, ITSM
Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.
Adaptavist
The Adaptavist Group is a global family of leading technology companies and innovation experts, focused on making business work better. Currently composed of over 10 brands and more than 850 employees worldwide, the Group delivers the best talent, technology, and innovative thinking to make it easier for our customers to boost agility, embrace continuous change, generate competitive advantages and drive bottomline results. Supporting a customer base of 18,500+, representing more than half of the Fortune 500, The Adaptavist Group provides a mix of day-to-day workflows, business transformation, and high-growth strategies spanning multiple disciplines including Agile, DevOps, ITSM and the Cloud.
The Adaptavist Group experts leverage some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, monday.com, Aha!, GitLab, and more to help clients achieve lasting, bottom-line results. Adaptavist Group accolades include Atlassian Platinum Partner designation and the Queen's Awards for Enterprise and Deloitte's Technology Fast 50.
The Adaptavist Group experts leverage some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, monday.com, Aha!, GitLab, and more to help clients achieve lasting, bottom-line results. Adaptavist Group accolades include Atlassian Platinum Partner designation and the Queen's Awards for Enterprise and Deloitte's Technology Fast 50.
