As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

     •  Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI
        teammate that pulls employee context, trusted knowledge, past requests,
        and company policies together, to resolve requests faster.
     •  AI-native Incident Command & Prevention Centers: Use real-time information
        and AI to investigate and prevent incidents. Take mitigation measures and
        communicate with stakeholders to reduce risk.
     •  Hardware Asset Management (HAM): Replace manual spreadsheets with
        purpose-built, AI-driven inventory tracking and Rovo-powered insights to
        optimize costs and automate lifecycle management.
     •  Omni-channel Customer Service Management (CSM): Deliver exceptional
        support anywhere with native voice AI, WhatsApp, and SMS integrations that
        allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

Details about the webinar

Tuesday, June 23, 2026 · 11:00 a.m. Pacific Time (US & Canada) (GMT -7:00)
Cost: Free
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About the speakers

1745937563-597d45c96b920030 Ken Connally
Head of Technical Product Marketing, Atlassian

Ken Connally, Head Of Technical Product Marketing for IT Solutions, will be the featured presenter for our Jira Service Management Roadmap Webinar. Ken is the resident expert in all things ITSM on the IT Product Marketing team at Atlassian. A Bay Area native, he enjoys food, wine, disc golf and any excuse to visit a new place in the world.

1779906438-b553735d0a9e03e0 Rick Lefort
Principal Technical Product Marketer, Atlassian

Rick serves as a Principal Technical Product Marketer for Service Management solutions at Atlassian, bringing over 20 years of experience in enterprise software and technical product marketing across various ITSM/ESM and ITOM solutions. Outside of work, Rick enjoys spending time with family and friends, as well as engaging in sports-related activities such as exercise, skiing, hiking, and golf.

1736281679-e40d902302c0d3b5 Valiantys Group

Valiantys is the leading global consulting and services firm dedicated to Atlassian. We accelerate business transformation by digitizing processes and modernizing teamwork, using the best Agile methods and tools. Our Atlassian technical expertise is unparalleled and we support our customers across the entire spectrum of their projects on those platforms. As a recognized Specialized Partner, we help organizations accelerate time to value with Agile at Scale, Cloud, and ITSM implementations. Because teamwork requires more than just tools, we help bridge the gap between applications and strategic practices such as SAFe® and ITIL. Over the last 15 years, we have helped more than 5,000 customers achieve their desired business outcomes at a reduced time to value, through improved team collaboration.

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