Get inspired by a team like yours! Hear directly from an Atlassian customer on how they use AI to deliver exceptional service at scale. Plus, see AI in action with an in-depth product demo of Atlassian’s service management solution. Don’t miss the chance to get your questions answered in a live Q&A with Atlassian product experts!

In the final episode of our AI series, you’ll get to see AI in action with a demo of the latest capabilities across Jira Service Management, the new Customer Service Management app, Assets, and Rovo agents. You’ll also hear directly from a customer on their journey with AI, including:

What to Expect:
     •  Challenges they faced implementing AI and how they
        overcame them
     •  The top AI features they use to create real business value and
        accelerate innovation
     •  Detailed steps they took to get the most out of AI and
        Atlassian’s tools

You’ll leave this session inspired, whether you’re just getting started with AI, or are ready to take it to the next level.

Details about the webinar

Wednesday, December 10, 2025 · 11:00 a.m. Pacific Time (US & Canada) (GMT -8:00)
Cost: Free
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About the speakers

1736444332-73f51b4f3bcfc833 Sushant Koshy
Senior Product Manager, ITSM, Atlassian

Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.

1764625384-c26f7e9b3aa4d8c3 Ryan Boyd
Vice President of IT, SpotOn

Ryan Boyd is Vice President of IT at SpotOn, where he leads teams spanning Helpdesk, Systems, Integrations, Salesforce Engineering, Internal Product, and IT PMO. With more than 15 years of IT leadership experience at SpotOn, Groupon, and Hustle, he’s driven large-scale technology and AI transformations that improve efficiency, scalability, and user experience. Ryan is passionate about building empowered teams and aligning IT and AI strategy with business outcomes. He holds a Bachelor’s in Business Administration from the University of Illinois Springfield.

1736291076-e23657f92e073407 ServiceRocket Inc

Since 2003, our Atlassian expertise has enabled thousands of enterprises to reduce complexity and empower users. From software adoption to platform expansion, our Tech and Platform services allow them to better focus on their business.

A Platinum Solution Partner based in Palo Alto, California, ServiceRocket delivers agile at scale solutions and is an Atlassian ITSM Specialized and Cloud Specialized Partner. With global reach across EMEA, APAC and the Americas, skilled Rocketeers implement DevOps, SAFe™, ITIL, customer support and education solutions for our partners and customers worldwide. Visit www.servicerocket.com for more information.

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