Is your legacy ITSM solution the best partner for your future? Join featured expert guest, Forrester Principal Analyst Julie Mohr, for a conversation around key planning, preparation, and migration steps to consider when making the switch to a new service platform.

The laundry list of pain points for legacy ITSM platforms is long: from high cost, complexity, and maintenance demands to low utilization and ROI, it’s no wonder enterprises are evaluating their options.

Join us for a conversation with Julie Mohr, Principal Analyst at Forrester, around key considerations and planning to ensure a smooth transition to a new platform. We’ll cover topics including:

     •  Signs and symptoms that it’s time to explore options
     •  How to select a solution that fits your enterprise’s needs
     •  Migration pitfalls and priorities as your organization makes the transition to
        a new platform.
     •  Managing interoperability and/or coexistence of multiple tools
     •  How to leverage internal, vendor, and partner resources effectively.

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About the speakers

1741198344-4f3f8390c2e73374 Julie Mohr
Guest Speaker, Principal Analyst, Forrester

Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals, supporting the transformation of IT operations into forward-thinking, customer-centric, results-driven service organizations. Her research includes platform teams, knowledge management and generative AI, service portfolio/catalog management, incident/problem management and the service desk, automation and self-service, change management, measurement and OKRs, and industry frameworks. Julie’s research also integrates the intangibles to infrastructure and operations (I&O) success, including capacity building, organizational change, culture, experience, and collaboration.

1686947710-4d66857924929287 Grady Gausman
Senior Product Marketing Manager, Jira Service Management, Atlassian

Grady is a senior product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.

1735695267-7ca01b982f37c05f Itera Process

As an Atlassian ITSM & Cloud-certified Platinum Solution Partner, Itera Process is your trusted ally in Spain for digital transformation. With expertise in enterprise agility and a comprehensive array of solutions including Jira, Confluence, and more, we cater to your critical needs from ITSM & ITOps to Work Management and Security. Our services encompass application migration strategies, architectural design in the cloud, and program management. We integrate agile operational practices, aligning with COBIT and ITIL, and pioneer business and technology alignment through Enterprise Architecture. With a practical and accelerated approach, we ensure swift implementation of software engineering processes. Journey to the Cloud with Itera Process for swift migration and tailored modernization solutions.

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