Government agencies must deliver fast, transparent, reliable services but often rely on costly, fragmented legacy tools. This session shows how the City of Corona, CA modernized service management with Atlassian’s Jira Service Management (JSM) for consistent delivery across departments.

It explains how standardized processes, automated workflows, asset management, SLAs, and reporting enabled scalable service beyond IT, including Utilities, Fire, Finance, HR, and administration. Attendees will learn how agencies can cut costs, boost visibility, automate, and expand service management with JSM.