The Session at a Glance

As part of Atlassian’s State of AI in Service Management Industry Series, we are partnering with Adaptavist to deliver a dedicated webinar focused on the future of ITSM and the evolving role of AI within the Financial Services sector.

In an era of “Zero-Latency” customer expectations and tightening frameworks like DORA and the EU AI Act, this session explores how leading financial institutions are modernizing service management to meet increasing regulatory requirements, operational expectations, and customer experience demands.

What We Will Explore

By combining Atlassian’s strategic vision with Adaptavist’s deep regional expertise in FSI, this webinar will deliver actionable insights tailored to the unique challenges of the industry. Leaders and practitioners will dive into:
     •  The Evolution of ITSM in Finance: How Service Management
        is moving from a back-office “ticket-taker” to a central “System
        of Action” across the entire institution.
     •  AI as the New Operational Engine: A look at how AI is
        reshaping service delivery in complex regulatory environments—
        moving beyond simple chatbots to Agentic AI that executes
        complex financial workflows.
     •  The Atlassian Service Collection Advantage: How Service
        Collection & Rovo enable 24/7 service availability while
        maintaining a 100% audit-ready posture.
     •  Real-World Success Stories: Industry best practices and
        lessons learned, illustrated through customer use cases that
        demonstrate how to achieve up to a 275% ROI by unifying Dev, IT,
        and Business teams.
     •  Modernization Roadmaps: Practical, high-velocity
        approaches to accelerate your service management maturity
        and navigate the “Trust Gap” of AI adoption.