Missed out on Team '25? Attended, but looking for a quick recap of all things Atlassian ITSM, or a chance to ask your questions? Join this 45-minute webinar to discover how Atlassian is revolutionizing service management with cutting-edge solutions designed for the digital-centric world. Learn how Jira Service Management empowers teams to deliver exceptional service experiences, whether through AI-powered support, HR Service Management, or DevOps connectivity.

Don't miss this opportunity to stay ahead in the rapidly evolving world of service management! Get the run-down from Atlassian product experts on the latest investments AND what’s coming soon in Jira Service Management, so you can empower your teams and connect Development, IT, and the business. In this session you can expect to hear about:

     •  Enhanced AI-powered employee support features like Virtual Service Agents,
        AI knowledge article creation, and new capabilities specifically for HR teams,
        from templates to help centers, that enable streamlined HR processes.
     •  Reimagined ITOps functionality, from using Jira Service Management with
        Compass, to using AI throughout the lifecycle of an incident to get to
        resolution faster.
     •  Continued improvements for service management at scale, including further
        enhancements to Assets.

Register today to secure your spot and get the chance to ask Atlassian product leaders your questions!

Details about the webinar

WEBINAR ENDED

About the speakers

1745937563-597d45c96b920030 Ken Connally
Head of Technical Product Marketing, Atlassian

Ken Connally, Head Of Technical Product Marketing for IT Solutions, will be the featured presenter for our Jira Service Management Roadmap Webinar. Ken is the resident expert in all things ITSM on the IT Product Marketing team at Atlassian. A Bay Area native, he enjoys food, wine, disc golf and any excuse to visit a new place in the world.

1745937496-9ef8eec0e4e06d31 Silvia Davis
Sr. Technical Product Marketing Manager, Assets & Data, Atlassian

Silvia Davis is an engaging technical product marketer with a strong background in DevOps and ITSM processes and tools. Her approach is consultative, emphasizing hands-on implementation and the simplification of complex technologies into practical solutions, helping customers overcome challenges.

At Atlassian, her current focus is on Jira Service Management Assets and Data Manager, leveraging her expertise to contribute significantly in these areas. Silvia loves the beach, enjoys hiking, and values sharing stories and good laughs with family and friends.

1736531234-34df11ac0f31c7d4 Empyra

With 30+ years of consulting and implementation experience, Empyra is a long-standing  Atlassian Platinum Solution and Cloud Specialized Partner headquartered in the United States. We provide enterprise-grade solutions and implementation services across the complete Atlassian suite of products with a focus on cloud migration, ITSM, CI/CD, Agile, and DevOps. We have extensive experience handling all Atlassian requirements, including license management & cost optimization, Agile transformation, data migration, custom app development, integration, training, support, and maintenance. Empyra has helped hundreds of customers across the globe transform their business processes, advance the power of collaboration with Atlassian products, and pioneer transformative automation solutions.

Register now
First name*
Last name*
Company email*
Job Title*
Company Size*
Country*
✓
By signing up on this form, I acknowledge Atlassian’s Privacy Policy, and I agree to receive additional emails about this webinar.