Leaders are under pressure to “build AI agents,” but the real advantage lies in choosing the AI capability that measurably improves outcomes and delivers value. This webinar introduces a practical lens that starts with the type of work needing to be done and maps to the right AI Capability: Search, Chat, Skills, in‑product AI, or Agents.

We’ll contrast where teams default to agents with cases where Search, Chat, Skills, or in‑product AI deliver faster, lower‑risk wins. You’ll see a simple mapping from work type to capability, examples of decision‑support beyond obvious automation, and guidance on when and where workflow orchestration benefits from an agent. You’ll leave with a checklist to choose the right capability for the outcome you care about—and a path to incremental AI wins before investing in agents.