Join this two-hour digital event to discover how modern service leaders are leveraging AI to shatter the service quo.

Move beyond the old service management playbook

Expectations have changed. Customers and employees want seamless support, service teams have to resolve issues faster and more proactively, and organizations need service operations that can keep pace with constant change.

Discover how to unite service and operations teams, unlock the context behind requests, and use AI to deliver more human service experiences.

     •  The Future of Service: Guest speaker Julie Mohr, Principal Analyst at Forrester
        joins Ken Exner, Chief Product Officer at Atlassian, to discuss key insights and
        trends reshaping service management.

     •  Inside Atlassian: Product leaders will give insider information on how
        Atlassian teams use our own products for IT, HR, and CSM practices internally.

     •  A Panel Perspective: Several innovative customer leaders will offer candid
        lessons-learned during their service and operation transformation journeys.

Agenda
8 December 2026 · 11:00 AM CET (Amsterdam)

A Conversation on Context, Experience, and the Future of Service
In this session, guest speaker Julie Mohr, Principal Analyst from Forrester, and Ken Exner, Chief Product Officer, Enterprise & Emerging at Atlassian, explore the realities of human-AI collaboration across the enterprise.

Inside Atlassian: How We Power IT, HR, and Customer Service with AI
Get an exclusive look behind the scenes at how Atlassian applies modern service practices across our own IT & AIOps, HR Service Delivery, and Customer Success/Support (CSM) teams.

Putting the New Playbook into Practice: A Customer Conversation
Join customer leaders Matt Paton, Head of Service Delivery from Southern Cross Austereo (SCA), and Alexandre Couto, AI & Service Platform Senior Manager from Logicalis for a moderated discussion on transforming service and operations.