As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

     •  Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI
        teammate that pulls employee context, trusted knowledge, past requests,
        and company policies together, to resolve requests faster.
     •  AI-native Incident Command & Prevention Centers: Use real-time information
        and AI to investigate and prevent incidents. Take mitigation measures and
        communicate with stakeholders to reduce risk.
     •  Hardware Asset Management (HAM): Replace manual spreadsheets with
        purpose-built, AI-driven inventory tracking and Rovo-powered insights to
        optimize costs and automate lifecycle management.
     •  Omni-channel Customer Service Management (CSM): Deliver exceptional
        support anywhere with native voice AI, WhatsApp, and SMS integrations that
        allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.