Get inspired by a team like yours! Hear directly from an Atlassian customer on how they use AI to deliver exceptional service at scale. Plus, see AI in action with an in-depth product demo of Atlassian’s service management solution. Don’t miss the chance to get your questions answered in a live Q&A with Atlassian product experts!

In the final episode of our AI series, you’ll get to see AI in action with a demo of the latest capabilities across Jira Service Management, the new Customer Service Management app, Assets, and Rovo agents. You’ll also hear directly from a customer on their journey with AI, including:

What to Expect:
     •  Challenges they faced implementing AI and how they
        overcame them
     •  The top AI features they use to create real business value and
        accelerate innovation
     •  Detailed steps they took to get the most out of AI and
        Atlassian’s tools

You’ll leave this session inspired, whether you’re just getting started with AI, or are ready to take it to the next level.

Details about the webinar

Wednesday, December 10, 2025 · 11:00 a.m. Pacific Time (US & Canada) (GMT -8:00)
Cost: Free
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About the speakers

1736444332-73f51b4f3bcfc833 Sushant Koshy
Senior Product Manager, ITSM, Atlassian

Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.

1729282090-f12b029836ac32a0 Empyra

With 30+ years of consulting and implementation experience, Empyra is a long-standing  Atlassian Platinum Solution and Cloud Specialized Partner headquartered in the United States. We provide enterprise-grade solutions and implementation services across the complete Atlassian suite of products with a focus on cloud migration, ITSM, CI/CD, Agile, and DevOps. We have extensive experience handling all Atlassian requirements, including license management & cost optimization, Agile transformation, data migration, custom app development, integration, training, support, and maintenance. Empyra has helped hundreds of customers across the globe transform their business processes, advance the power of collaboration with Atlassian products, and pioneer transformative automation solutions.

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