Wednesday, December 10, 2025 · 11:00 a.m.
Pacific Time (US & Canada) (GMT -8:00)
Cost: Free
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Sushant Koshy
Senior Product Manager, ITSM, Atlassian
Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.
Empyra
With 30+ years of consulting and implementation experience, Empyra is a long-standing Atlassian Platinum Solution and Cloud Specialized Partner headquartered in the United States. We provide enterprise-grade solutions and implementation services across the complete Atlassian suite of products with a focus on cloud migration, ITSM, CI/CD, Agile, and DevOps. We have extensive experience handling all Atlassian requirements, including license management & cost optimization, Agile transformation, data migration, custom app development, integration, training, support, and maintenance. Empyra has helped hundreds of customers across the globe transform their business processes, advance the power of collaboration with Atlassian products, and pioneer transformative automation solutions.