About
Join Live February 8

Join Atlassian as we breakdown Jira Service Management's new ranking in The Forrester WaveTM: Enterprise Service Management (ESM), Q4 2023, and to get a sneak peek at product enhancements and features set to roll out in 2024.

For many organizations, the process of finding or replacing an ITSM tool can be a huge undertaking. Forrester’s ESM Wave report can help us understand the competitive landscape and the players within. Join this session for a look at what is measured within the 24-criterion evaluation of Enterprise Service Management providers. Forrester identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps technology professionals select the right one for their needs.

Join Grady Gausman, Senior Product Marketing Manager at Atlassian as he helps breakdown the strengths of Jira Service Management and provides a brief demo. We will also be joined by Ken Connally, Head of Technical Product Marketing at Atlassian. Ken will share:
     •  What Jira Service Management is doing to end bad service
        management
     •  What product updates are coming soon
     •  Capabilities of AI

Plus ask your questions to the experts!

Can’t make it live? Register and we will send you the on-demand recording to watch anytime.
Presenters
1704488460-de87d3a6d2e28f2b
Ken Connally
Head of Technical Product Marketing
Ken Connally, Head Of Technical Product Marketing for IT Solutions, will be the featured presenter for our Jira Service Management Roadmap Webinar. Ken is the resident expert in all things ITSM on the IT Product Marketing team at Atlassian. A Bay Area native, he enjoys food, wine, disc golf and any excuse to visit a new place in the world.
1704488462-eea1deb7664e52fb
Grady Gausman
Senior Product Marketing Manager, ITSM
Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.
1704488568-8610a54432a41402
Mumo Systems
As a trusted Atlassian ITSM-certified Solution Partner, Mumo Systems delivers order out of chaos for teams every day. With expert guidance on best practices, we ensure that businesses harness the full potential of Jira Service Management and related tools to implement and optimize ESM solutions. Our dedicated team of certified professionals possesses in-depth knowledge and hands-on experience, delivering tailored solutions that align with your unique business needs.
Register now
First name*
Last name*
Company email*
Job title*
Country*
✓
By signing up on this form, I acknowledge Atlassian’s Privacy Policy, and I agree to receive additional emails about this webinar.