About
Join Live February 8

Join Atlassian as we breakdown Jira Service Management's new ranking in The Forrester WaveTM: Enterprise Service Management (ESM), Q4 2023, and to get a sneak peek at product enhancements and features set to roll out in 2024.

For many organizations, the process of finding or replacing an ITSM tool can be a huge undertaking. Forrester’s ESM Wave report can help us understand the competitive landscape and the players within. Join this session for a look at what is measured within the 24-criterion evaluation of Enterprise Service Management providers. Forrester identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps technology professionals select the right one for their needs.

Join Grady Gausman, Senior Product Marketing Manager at Atlassian as he helps breakdown the strengths of Jira Service Management and provides a brief demo. We will also be joined by Ken Connally, Head of Technical Product Marketing at Atlassian. Ken will share:
     •  What Jira Service Management is doing to end bad service
        management
     •  What product updates are coming soon
     •  Capabilities of AI

Plus ask your questions to the experts!

Can’t make it live? Register and we will send you the on-demand recording to watch anytime.
Presenters
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Ken Connally
Head of Technical Product Marketing
Ken Connally, Head Of Technical Product Marketing for IT Solutions, will be the featured presenter for our Jira Service Management Roadmap Webinar. Ken is the resident expert in all things ITSM on the IT Product Marketing team at Atlassian. A Bay Area native, he enjoys food, wine, disc golf and any excuse to visit a new place in the world.
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Grady Gausman
Senior Product Marketing Manager, ITSM
Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.
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Eficode
Eficode is the leading provider of DevOps solutions in Europe that drive real impact. With 580 employees in 10 different countries, Eficode empowers organizations to create a software development culture that unlocks their potential with the right ways of working, the right tools, and the right skillset.

Eficode is an eleven -time award-winning Atlassian Platinum Solution Partner in ten countries, specializing within the cloud, Agile at Scale, and ITSM. Eficode provides a full range of Atlassian services, from expert consulting and Eficode ROOT to training and license management.

Eficode are certified in applying Atlassian solutions such as Jira Software, Jira Align, Confluence, and Bitbucket. With comprehensive knowledge within ITIL and IT Service Management, Eficode helps organizations worldwide with implementing and optimizing Jira Service Management.
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