Join Live February 8

Join Atlassian as we breakdown Jira Service Management's new ranking in The Forrester WaveTM: Enterprise Service Management (ESM), Q4 2023, and to get a sneak peek at product enhancements and features set to roll out in 2024.

For many organizations, the process of finding or replacing an ITSM tool can be a huge undertaking. Forrester’s ESM Wave report can help us understand the competitive landscape and the players within. Join this session for a look at what is measured within the 24-criterion evaluation of Enterprise Service Management providers. Forrester identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps technology professionals select the right one for their needs.

Join Grady Gausman, Senior Product Marketing Manager at Atlassian as he helps breakdown the strengths of Jira Service Management and provides a brief demo. We will also be joined by Ken Connally, Head of Technical Product Marketing at Atlassian. Ken will share:
     •  What Jira Service Management is doing to end bad service
     •  What product updates are coming soon
     •  Capabilities of AI

Plus ask your questions to the experts!

Can’t make it live? Register and we will send you the on-demand recording to watch anytime.
Ken Connally
Head of Technical Product Marketing
Ken Connally, Head Of Technical Product Marketing for IT Solutions, will be the featured presenter for our Jira Service Management Roadmap Webinar. Ken is the resident expert in all things ITSM on the IT Product Marketing team at Atlassian. A Bay Area native, he enjoys food, wine, disc golf and any excuse to visit a new place in the world.
Grady Gausman
Senior Product Marketing Manager, ITSM
Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.
Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech, and data insights, we empower our customers to transform their business and unlock the future.

With 25 years of experience and 12,000 employees across Europe and the Middle East, Devoteam promotes responsible tech for people and works to create better change.
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