Whether it’s supporting internal employees, responding to an incident, or approving a change, every minute counts for your service teams. However, we know traditional service management platforms come up short of delivering real value to today’s enterprises.

That’s why we commissioned a recent study with Forrester Consulting to calculate the significant value enterprise customers found by switching to Atlassian for service management. They found customers:

     •  Realize a total return on investment (ROI) of 275% and $9.5M total benefits
        over a three-year period
     •  Save $2.3M by replacing their traditional ITSM solution
     •  See $2.9M in service desk productivity gains for IT and business teams

Join Senior Product Marketing Manager for Jira Service Management, Grady Gausman, and Senior Technical Product Marketing Manager, Jennifer Fish, for this webinar to learn more about the study and:

     •  How customers are cutting costs by switching from a traditional
        ITSM solution
     •  How Jira Service Management improves service desk productivity with
        stronger collaboration, visibility, and flow of work
     •  How the latest AI features create tangible value

Plus, you'll get a sneak peek at our AI roadmap for ITSM!

Details about the webinar

Wednesday, January 29, 2025 · 11:00 a.m. Pacific Time (US & Canada) (GMT -8:00)
Cost: Free
 Add to calendar

About the speakers

1736444645-cca72c5a780aaa16 Sushant Koshy
Product Manager, ITSM, Atlassian

Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.

1735698600-ce5da6ab50192445 Jennifer Fish
Senior Technical Product Marketing Manager, ITSM

Jennifer Fish is a Senior Technical Product Marketing Manager with a knack for navigating complex IT landscapes. Her expertise shines in implementing IT Service Management systems for diverse clients, from agile startups to multinational corporations. Beyond the tech realm, Jennifer is an adventurer at heart. She explores ocean depths as an avid scuba diver, savors the nuances of fine wines, and coaches a girls' running team, where she inspires young athletes with her love for fitness and teamwork.

1735698602-b36c1082d50c17af Grady Gausman
Senior Product Marketing Manager, ITSM

Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.

1735698627-bf6a02c7603cdf8c Oxalis

Oxalis understands that you're not simply looking for a technology provider. Oxalis is a consultancy that empowers businesses in highly regulated sectors to conquer complex challenges using innovative technological solutions. Clients across the public sector, maritime, aerospace, healthcare, manufacturing, and other highly regulated industries choose Oxalis for our proven expertise in compliance, security, and privacy.

We provide the strategy and solutions you need to unlock new revenue streams by navigating regulatory hurdles and seizing growth opportunities. Let us help you optimize processes and achieve streamlined operations that meet the most rigorous standards. Ensure unwavering compliance with our help as we implement robust systems for adherence and risk mitigation.

The Oxalis difference lies in our client-centric focus, building trusted, long-term partnerships with a commitment to tangible results. Our deep understanding of diverse regulatory landscapes across industries sets us apart. At the heart of our approach is a belief that teams solve business problems; Oxalis helps teams be successful. We bring passionate problem-solvers who combine creativity and technical prowess, delivering cutting-edge cloud solutions designed to make an impact.

Transform your business with Oxalis. Let's solve your complex challenges together.

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