The buzz around AI is undeniable, but how is it truly impacting service management teams? According to our State of AI in Service Management report, 88% of organizations are already using AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased workforce efficiency. But while most companies are well-aware of the growing value and necessity, they also have hesitations—72% expressed worries about AI tool security, while other concerns include the need for upskilling, or measuring ROI.

Join the discussion with Atlassian Product Managers for AI and Jira Service Management, and Atlassian customer and industry leader, Thumbtack, to learn:

     •  How Thumbtack successfully harnessed AI to streamline their service
        operations and save a remarkable 180 hours per month! You’ll hear about
        their journey and gain practical insights to apply to your own organization
     •  Data-backed insights from the report on how to use AI to improve customer
        satisfaction, make data-driven decisions, and boost efficiency
     •  How to address the real challenges you may face in AI adoption, from data
        privacy concerns to the need for upskilling
     •  Atlassian’s vision for the future of AI-powered service management and it’s
        ability to drive real business value

AI is no longer a futuristic concept; it’s a present-day reality. Don’t get left behind! Whether you're just starting your AI journey or looking to optimize your existing initiatives, this webinar will provide actionable insights to help you navigate the evolving landscape of AI in service management.

Details about the webinar

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About the speakers

1729284077-9008871bd6dcf743 Chris Bocage
Director, IT Operations - Thumbtack

Chris Bocage currently serves as the Director of IT Operations at Thumbtack, the one app for your home, where he has been instrumental in shaping the company's technological landscape for over 7 years. Before that he was the IT Service Desk Manager at OC Tanner for two years. Studying Computer Science at the University of Southern California and walking onto the football team, Chris' career path is a testament to his diverse passions and talents. Before his foray into the tech world, Chris pursued a career in professional football, last showcasing his athletic prowess as a player for the Utah Blaze in the Arena Football League in 2012. This experience underscores his drive, dedication, and ability to thrive in competitive environments. Today, Chris resides in Salt Lake City, Utah, with his wife, son, German Shepherd Zoey, and cat Fancy. His life is a harmonious blend of professional success, family life, DIY woodworking, and a love for animals, painting a portrait of a well-rounded individual who has achieved remarkable accomplishments in various spheres of life.

1729284078-6ad554d8343f7847 Jensen Fleming
Product Manager, Atlassian

Jensen is a product leader for Atlassian’s conversational AI initiatives, including Rovo Chat and Rovo Agents. With a strong focus on developing new products and enhancing existing ones, Jensen is unapologetically customer-focused, integrating Atlassian products and chat tools to solve customer problems and boost productivity and efficiency across the user experience.

1729284080-960e33731752d9d2 Jennifer Fish
Senior Technical Product Marketing Manager, ITSM

Jennifer Fish, is a Senior Technical Product Marketing Manager with a knack for navigating complex IT landscapes. Her expertise shines in implementing IT Service Management systems for diverse clients, from agile startups to multinational corporations. Beyond the tech realm, Jennifer is an adventurer at heart. She explores ocean depths as an avid scuba diver, savors the nuances of fine wines, and coaches a girls' running team, where she inspires young athletes with her love for fitness and teamwork.

1729284081-ef4acbb3611c340c Phil Oye
Senior Group Product Manager

Phil is a Senior Group Product Manager at Atlassian, working on Jira Service Management focusing on the help seeker experience. In his eight years at Atlassian, Phil has also worked on Atlassian’s Cloud Platform and Confluence teams. You can usually find Phil making dad jokes and drinking (and talking!) about coffee.

1729284716-b06d34c3bf5f067c OnPoint

Onpoint Ltd is a business software company focused on delivering exceptional customer experiences and driving business results. As an Atlassian Gold Solutions Partner, we help organizations across various industries achieve their goals, reduce operational costs, and improve team efficiency. Our dynamic team tailors solutions to meet the specific needs of each client, providing enhanced visibility into operations and IT service performance.

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