Whether it’s supporting internal employees, responding to an incident, or approving a change, every minute counts for your service teams. However, we know traditional service management platforms come up short of delivering real value to today’s enterprises.

That’s why we commissioned a recent study with Forrester Consulting to calculate the significant value enterprise customers found by switching to Atlassian for service management. They found customers:

     •  Realize a total return on investment (ROI) of 275% and $9.5M total benefits
        over a three-year period
     •  Save $2.3M by replacing their traditional ITSM solution
     •  See $2.9M in service desk productivity gains for IT and business teams

Join Senior Product Marketing Manager for Jira Service Management, Grady Gausman, and Senior Technical Product Marketing Manager, Jennifer Fish, for this webinar to learn more about the study and:

     •  How customers are cutting costs by switching from a traditional
        ITSM solution
     •  How Jira Service Management improves service desk productivity with
        stronger collaboration, visibility, and flow of work
     •  How the latest AI features create tangible value

Plus, you'll get a sneak peek at our AI roadmap for ITSM!

Details about the webinar

Wednesday, January 29, 2025 · 11:00 a.m. Pacific Time (US & Canada) (GMT -8:00)
Cost: Free
 Add to calendar

About the speakers

1736445896-eed85f65863fc1bf Sushant Koshy
Product Manager, ITSM, Atlassian

Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.

1736279399-63ad66fc137c7450 Jennifer Fish
Senior Technical Product Marketing Manager, ITSM

Jennifer Fish is a Senior Technical Product Marketing Manager with a knack for navigating complex IT landscapes. Her expertise shines in implementing IT Service Management systems for diverse clients, from agile startups to multinational corporations. Beyond the tech realm, Jennifer is an adventurer at heart. She explores ocean depths as an avid scuba diver, savors the nuances of fine wines, and coaches a girls' running team, where she inspires young athletes with her love for fitness and teamwork.

1736279400-6fd6f1afbc46e2f3 Grady Gausman
Senior Product Marketing Manager, ITSM

Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.

1736279446-a15354d310411ea3 Nimble Evolution

We are a leading provider of training and innovative solutions for tools like Jira, Confluence, and Bitbucket, ensuring your company makes the most of what Atlassian has to offer.

As partners since 2009, we leverage our expertise in DevOps, Agility, Continuous Improvement, and Project Management to help clients maximize the business outcomes that Atlassian solutions provide.

Our specializations in Cloud and ITSM allow us to create tailor-made solutions for the emerging needs of companies in the digital age.

Our approach focuses on client results, driving revenue, strengthening teams, and fostering growth for businesses of all sizes. We are leaders in migrating legacy systems to Atlassian platforms, ensuring smooth transitions of historical data and optimized workflows. We have revolutionized teams of major retail leaders, insurers, and banks, helping them unlock the full potential of Cloud versions of Jira and other Atlassian tools.

As your partner in Atlassian excellence, Nimble Evolution is committed to transforming your business environment into a more agile, efficient, and innovative space.  

Start your journey towards operational excellence and digital transformation with Nimble Evolution!

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