Whether it’s supporting internal employees, responding to an incident, or approving a change, every minute counts for your service teams. However, we know traditional service management platforms come up short of delivering real value to today’s enterprises.

That’s why we commissioned a recent study with Forrester Consulting to calculate the significant value enterprise customers found by switching to Atlassian for service management. They found customers:

     •  Realize a total return on investment (ROI) of 275% and $9.5M total benefits
        over a three-year period
     •  Save $2.3M by replacing their traditional ITSM solution
     •  See $2.9M in service desk productivity gains for IT and business teams

Join Senior Product Marketing Manager for Jira Service Management, Grady Gausman, and Senior Technical Product Marketing Manager, Jennifer Fish, for this webinar to learn more about the study and:

     •  How customers are cutting costs by switching from a traditional
        ITSM solution
     •  How Jira Service Management improves service desk productivity with
        stronger collaboration, visibility, and flow of work
     •  How the latest AI features create tangible value

Plus, you'll get a sneak peek at our AI roadmap for ITSM!

Details about the webinar

Wednesday, January 29, 2025 · 11:00 a.m. Amsterdam (GMT +1:00)
Cost: Free
 Add to calendar

About the speakers

1736444282-b270b4ca124fe426 Sushant Koshy
Product Manager, ITSM, Atlassian

Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.

1735697497-4f77f7fd12f9562d Jennifer Fish
Senior Technical Product Marketing Manager, ITSM

Jennifer Fish is a Senior Technical Product Marketing Manager with a knack for navigating complex IT landscapes. Her expertise shines in implementing IT Service Management systems for diverse clients, from agile startups to multinational corporations. Beyond the tech realm, Jennifer is an adventurer at heart. She explores ocean depths as an avid scuba diver, savors the nuances of fine wines, and coaches a girls' running team, where she inspires young athletes with her love for fitness and teamwork.

1735697498-63d739b52abc9782 Grady Gausman
Senior Product Marketing Manager, ITSM

Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.

1735697524-a7dd78a3268ecaee GetConnected

GetConnected is the Gruppo Euris Business Unit specialised in Agile Transformation. GetConnected is Atlassian ITSM and Cloud Specialized Partner, Platinum Solution Partner Enterprise and the main partner for the Italian market thanks to a collaboration of more than 10 years with Atlassian. Composed of a team of certified Atlassian experts, methodology consultants, analysts, systems analysts and developers, the BU offers its client companies global project management and process customisation needs, from assessment to methodological coaching (Agile, PPM, DevOps, ITSM and ITIL).

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