The buzz around AI is undeniable, but how is it truly impacting service management teams? According to our State of AI in Service Management report, 88% of organizations are already using AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased workforce efficiency. But while most companies are well-aware of the growing value and necessity, they also have hesitations—72% expressed worries about AI tool security, while other concerns include the need for upskilling, or measuring ROI.

Join the discussion with Atlassian Product Managers for AI and Jira Service Management, and Atlassian customer and industry leader, Thumbtack, to learn:

     •  How Thumbtack successfully harnessed AI to streamline their service
        operations and save a remarkable 180 hours per month! You’ll hear about
        their journey and gain practical insights to apply to your own organization
     •  Data-backed insights from the report on how to use AI to improve customer
        satisfaction, make data-driven decisions, and boost efficiency
     •  How to address the real challenges you may face in AI adoption, from data
        privacy concerns to the need for upskilling
     •  Atlassian’s vision for the future of AI-powered service management and it’s
        ability to drive real business value

AI is no longer a futuristic concept; it’s a present-day reality. Don’t get left behind! Whether you're just starting your AI journey or looking to optimize your existing initiatives, this webinar will provide actionable insights to help you navigate the evolving landscape of AI in service management.

Details about the webinar

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About the speakers

1729286131-ec0fead3962f7e38 Chris Bocage
Director, IT Operations - Thumbtack

Chris Bocage currently serves as the Director of IT Operations at Thumbtack, the one app for your home, where he has been instrumental in shaping the company's technological landscape for over 7 years. Before that he was the IT Service Desk Manager at OC Tanner for two years. Studying Computer Science at the University of Southern California and walking onto the football team, Chris' career path is a testament to his diverse passions and talents. Before his foray into the tech world, Chris pursued a career in professional football, last showcasing his athletic prowess as a player for the Utah Blaze in the Arena Football League in 2012. This experience underscores his drive, dedication, and ability to thrive in competitive environments. Today, Chris resides in Salt Lake City, Utah, with his wife, son, German Shepherd Zoey, and cat Fancy. His life is a harmonious blend of professional success, family life, DIY woodworking, and a love for animals, painting a portrait of a well-rounded individual who has achieved remarkable accomplishments in various spheres of life.

1729286133-c647b3ccd94356c4 Jensen Fleming
Product Manager, Atlassian

Jensen is a product leader for Atlassian’s conversational AI initiatives, including Rovo Chat and Rovo Agents. With a strong focus on developing new products and enhancing existing ones, Jensen is unapologetically customer-focused, integrating Atlassian products and chat tools to solve customer problems and boost productivity and efficiency across the user experience.

1729286134-080adfe1ad1b2374 Jennifer Fish
Senior Technical Product Marketing Manager, ITSM

Jennifer Fish, is a Senior Technical Product Marketing Manager with a knack for navigating complex IT landscapes. Her expertise shines in implementing IT Service Management systems for diverse clients, from agile startups to multinational corporations. Beyond the tech realm, Jennifer is an adventurer at heart. She explores ocean depths as an avid scuba diver, savors the nuances of fine wines, and coaches a girls' running team, where she inspires young athletes with her love for fitness and teamwork.

1729286135-9b3e8e3811581a6a Phil Oye
Senior Group Product Manager

Phil is a Senior Group Product Manager at Atlassian, working on Jira Service Management focusing on the help seeker experience. In his eight years at Atlassian, Phil has also worked on Atlassian’s Cloud Platform and Confluence teams. You can usually find Phil making dad jokes and drinking (and talking!) about coffee.

1729287942-05f5a7b0c1a5f552 Dragonsoft

Dragonsoft is a leading of DevSecOps solution provider in Greater China. We integrate DevSecOps, ITSM, Agile management methodologies and leading tools in the field to help enterprises enhance software development life-cycle management from planning and requirement management, through development, testing, deployment, to operations.

Dragonsoft also incorporates security concepts throughout the entire process of development and operations, truly implementing the DevSecOps philosophy.

Through one-stop services covering professional consulting, customized solutions, implementation and deployment, integrated development, comprehensive operations and maintenance and standard/customized training, Dragonsoft is committed to promoting team collaboration and improving the security, automation, and visualization of the development process, helping customers deliver software better, faster, and more securely. With solid expertise, rich practical experience, and consistent high-quality services, Dragonsoft has gained official recognition from Atlassian and the trust of enterprise customers:

     •  Dragonsoft is a global Platinum Partner of Atlassian and has been the
        partner of Atlassian for nearly a decade.
     •  Dragonsoft has two Atlassian Certified Experts and 21 Atlassian certified
        individuals.
     •  The first Cloud Specialized Partner of Atlassian in Greater China.
     •  ITSM Specialized Partner of Atlassian
     •  Trusted by over 1,000 customers in industries such as finance, automotive,
        telecommunications, gaming, internet, and semiconductor.
     •  Developed 20 Atlassian applications, including Watermark for
        Confluence/Jira, Timewise - Timesheets and Worklog for Jira, Jira parallel
        approval plugins, etc., with users in over 20 countries worldwide.

We also offer comprehensive Atlassian product and solution services, including consulting, training, customized development, configuration, implementation, Chinese technical support, version consulting and migration. With our headquarter in Shanghai, China, Dragonsoft has branches in Hong Kong, China, Japan, and Canada, providing services to clients worldwide.

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