Whether it’s supporting internal employees, responding to an incident, or approving a change, every minute counts for your service teams. However, we know traditional service management platforms come up short of delivering real value to today’s enterprises.

That’s why we commissioned a recent study with Forrester Consulting to calculate the significant value enterprise customers found by switching to Atlassian for service management. They found customers:

     •  Realize a total return on investment (ROI) of 275% and $9.5M total benefits
        over a three-year period
     •  Save $2.3M by replacing their traditional ITSM solution
     •  See $2.9M in service desk productivity gains for IT and business teams

Join Senior Product Marketing Manager for Jira Service Management, Grady Gausman, and Senior Technical Product Marketing Manager, Jennifer Fish, for this webinar to learn more about the study and:

     •  How customers are cutting costs by switching from a traditional
        ITSM solution
     •  How Jira Service Management improves service desk productivity with
        stronger collaboration, visibility, and flow of work
     •  How the latest AI features create tangible value

Plus, you'll get a sneak peek at our AI roadmap for ITSM!

Details about the webinar

Wednesday, January 29, 2025 · 11:00 a.m. Amsterdam (GMT +1:00)
Cost: Free
 Add to calendar

About the speakers

1736444332-73f51b4f3bcfc833 Sushant Koshy
Product Manager, ITSM, Atlassian

Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.

1736211147-dec11b8bcf40a313 Jennifer Fish
Senior Technical Product Marketing Manager, ITSM

Jennifer Fish is a Senior Technical Product Marketing Manager with a knack for navigating complex IT landscapes. Her expertise shines in implementing IT Service Management systems for diverse clients, from agile startups to multinational corporations. Beyond the tech realm, Jennifer is an adventurer at heart. She explores ocean depths as an avid scuba diver, savors the nuances of fine wines, and coaches a girls' running team, where she inspires young athletes with her love for fitness and teamwork.

1736211148-586ad99d4569f84b Grady Gausman
Senior Product Marketing Manager, ITSM

Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.

1736211177-565d723040b3c0f6 Automation Consultants

Automation Consultants (AC) is DevOps and Agile consultancy, with a focus on collaboration and quality.

Established in 2000, AC is a Platinum Solution Partner that provides consultancy services, training and licensing support to organisations across the globe. From managing migrations and leading digital transformation projects, to tooling optimisation and complex program delivery services, AC combines skill, experience and integrity to unlock long-term success for its customers.

Reserve your place
First name*
Last name*
Company email*
Job Title*
Company Size*
Country*
✓
By signing up on this form, I acknowledge Atlassian’s Privacy Policy, and I agree to receive additional emails about this webinar.