The buzz around AI is undeniable, but how is it truly impacting service management teams? According to Atlassian’s State of AI in Service Management report, 88% of organizations are already using AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased workforce efficiency. But while most companies are well-aware of the growing value and necessity, they also have hesitations—72% expressed worries about data security, while other concerns include the need for upskilling, integration complexity and measuring ROI.

AI is no longer a futuristic concept; it’s a present-day reality. Don’t get left behind! Whether you're just starting your AI journey or looking to optimize your existing initiatives, this keynote will provide actionable insights to help you navigate the evolving landscape of AI in service management.

What you’ll learn:

• How companies are successfully harnessing AI to streamline service operations
• How to address the real challenges you may face in AI adoption, from data privacy concerns to the need for upskilling
• Atlassian’s vision for the future of AI-powered service management and its ability to drive real business value